Unfortunately, due to our policy to ensure our customers receive their orders promptly, we cannot edit, combine, or cancel orders once they have been placed. If you need to make any changes after your order has been processed, it is best to reject th

<p>Unfortunately, due to our policy to ensure our customers receive their orders promptly, we cannot edit, combine, or cancel orders once they have been placed. If you need to make any changes after your order has been processed, it is best to reject the package upon delivery or utilize the return process provided in the link we send you. For returns, we will happily accept the item back and may waive the return shipping fee depending on the situation. After we receive your returned package, we will issue a refund to your original payment method within a specific date range of receipt.</p>

Can I change my shipping address or cancel my order after it has been placed?

While we do not offer direct exchanges, you can return your item and make a new purchase for the desired size or product. For returns, you can choose between a refund (minus a prepaid flat rate shipping label cost and non-refundable original shipping

<p>While we do not offer direct exchanges, you can return your item and make a new purchase for the desired size or product. For returns, you can choose between a refund (minus a prepaid flat rate shipping label cost and non-refundable original shipping fees), a store credit issued via e-mail after the return is delivered, or you can repurchase your new item immediately using the &apos;Shop Now&apos; feature. Coupon codes and reward points may not be applicable in certain cases. Please allow some time after the return is delivered to receive the new items or store credit.</p>

What options are available when exchanging sizes or returning a product?

What is your Shipping Policy?

What is your Return Policy?

What is your Warranty Policy?

Standard hours of operation:
Monday-Friday 10:00am to 5pm EST. Please allow within 24 hour response time.

Standard hours of operation:
Monday-Friday 10:00am to 5pm EST
customersupport@freecountry.com

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