Need to Edit or Cancel Your Order? We Get It!We know things change! That's why we've made it simple to manage your order right after checkout.You have a 30-minute window immediately after placing your order to make edits or cancel it yourself.Here’s

<h3 data-block="true" data-editor="1cdud" data-offset-key="8f3ad-0-0" id="isPasted"><div data-offset-key="8f3ad-0-0"><span data-offset-key="8f3ad-0-0"><span data-text="true">Need to Edit or Cancel Your Order? We Get It!</span></span></div></h3><div data-block="true" data-editor="1cdud" data-offset-key="1kdp-0-0"><div data-offset-key="1kdp-0-0"><span data-offset-key="1kdp-0-0"><span data-text="true">We know things change! That&apos;s why we&apos;ve made it simple to manage your order right after checkout.</span></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="4ogmn-0-0"><div data-offset-key="4ogmn-0-0"><span data-offset-key="4ogmn-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="5fjet-0-0"><div data-offset-key="5fjet-0-0"><span data-offset-key="5fjet-0-0"><span data-text="true">You have a </span></span><span data-offset-key="5fjet-0-1"><span data-text="true">30-minute window</span></span><span data-offset-key="5fjet-0-2"><span data-text="true"> immediately after placing your order to make edits or cancel it yourself.</span></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="7klb8-0-0"><div data-offset-key="7klb8-0-0"><span data-offset-key="7klb8-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="c8ff7-0-0"><div data-offset-key="c8ff7-0-0"><span data-offset-key="c8ff7-0-0"><span data-text="true">Here&#x2019;s how to do it:</span></span></div></div><ol><li data-block="true" data-editor="1cdud" data-offset-key="c37t9-0-0"><div data-offset-key="c37t9-0-0"><span data-offset-key="c37t9-0-0"><span data-text="true">Check your inbox</span></span><span data-offset-key="c37t9-0-1"><span data-text="true"> for your Order Confirmation email.</span></span></div></li><li data-block="true" data-editor="1cdud" data-offset-key="dd05q-0-0"><div data-offset-key="dd05q-0-0"><span data-offset-key="dd05q-0-0"><span data-text="true">Click the link to </span></span><span data-offset-key="dd05q-0-1"><span data-text="true">&quot;<strong>View or Manage Order</strong>&quot;</span></span><span data-offset-key="dd05q-0-2"><span data-text="true">. You <em>may </em>need to log into your account.</span></span></div></li><li data-block="true" data-editor="1cdud" data-offset-key="a6n5t-0-0"><div data-offset-key="a6n5t-0-0"><span data-offset-key="a6n5t-0-0"><span data-text="true">From there, you can:</span></span></div></li></ol><ul><li data-block="true" data-editor="1cdud" data-offset-key="4g34a-0-0"><div data-offset-key="4g34a-0-0"><span data-offset-key="4g34a-0-0"><span data-text="true">Cancel the entire order.</span></span></div></li><li data-block="true" data-editor="1cdud" data-offset-key="1bn5b-0-0"><div data-offset-key="1bn5b-0-0"><span data-offset-key="1bn5b-0-0"><span data-text="true">Add or remove items </span></span><span data-offset-key="1bn5b-0-1"><span data-text="true">(Note: If you change the items, you will be prompted to pay any new balance before confirming the edit).</span></span></div></li><li data-block="true" data-editor="1cdud" data-offset-key="7pmmu-0-0"><div data-offset-key="7pmmu-0-0"><span data-offset-key="7pmmu-0-0"><span data-text="true">Change the shipping address.</span></span></div></li></ul><div data-block="true" data-editor="1cdud" data-offset-key="4207a-0-0"><div data-offset-key="4207a-0-0"><span data-offset-key="4207a-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="23d8r-0-0"><div data-offset-key="23d8r-0-0"><span data-offset-key="23d8r-0-0"><span data-text="true">After the 30-minute window, the order is already being processed by our warehouse, and we </span></span><span data-offset-key="23d8r-0-1"><span data-text="true">cannot</span></span><span data-offset-key="23d8r-0-2"><span data-text="true"> make any changes.</span></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="abtgq-0-0"><div data-offset-key="abtgq-0-0"><span data-offset-key="abtgq-0-0"><span data-text="true">What if it&apos;s too late?</span></span><span data-offset-key="abtgq-0-1"><span data-text="true"> Don&apos;t panic! You have two simple options:</span></span></div></div><ol><li data-block="true" data-editor="1cdud" data-offset-key="d9gh4-0-0"><div data-offset-key="d9gh4-0-0"><span data-offset-key="d9gh4-0-0"><span data-text="true">Refuse the Delivery:</span></span><span data-offset-key="d9gh4-0-1"><span data-text="true"> Simply tell the carrier that you are refusing the package upon delivery. It will be sent back to us for a full refund.</span></span></div></li><li data-block="true" data-editor="1cdud" data-offset-key="1nlse-0-0"><div data-offset-key="1nlse-0-0"><span data-offset-key="1nlse-0-0"><span data-text="true">Return it:</span></span><span data-offset-key="1nlse-0-1"><span data-text="true"> Once the package arrives, use our hassle-free return portal </span></span><a href="https://freecountry.loopreturns.com/#/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="1nlse-1-0"><span data-text="true">here</span></span></a></div></li></ol>

Can I change my shipping address or cancel my order after it has been placed?

If the customer asks to exchange an order, the response should be:. Outcome:. 4 . The return link should be given to the customer: https://freecountry.loopreturns.com/#/.

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">If the customer asks to exchange an order, the response should be:&#xA0;</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">While we do not offer direct exchanges, you can return your item and make a new purchase for the desired size or product.</li></ul><p><span style="font-size: 12px;">Outcome:&#xA0;</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Give the customer 3 Return options:</li></ul><div data-block="true" data-editor="19kln" data-offset-key="3c180-0-0" id="isPasted"><div data-offset-key="3c180-0-0"><span data-offset-key="9vsf3-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>1. Refund:</strong></span></span><span data-offset-key="9vsf3-0-1"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>&#xA0;Receive a refund to your original payment method (minus a handling and shipping fee).</strong></span></span></div></div><div data-offset-key="1bkf3-0-0"><span data-offset-key="1bkf3-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>2. Store Credit:</strong></span></span><span data-offset-key="1bkf3-0-1"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>&#xA0;Receive a full credit for the item&#x2019;s purchase price to use on a future order.</strong></span></span></div><div data-offset-key="bi3ll-0-0"><span data-offset-key="bi3ll-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>3. Shop Now (Recommended):</strong></span></span><span data-offset-key="bi3ll-0-1"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>&#xA0;Use your return credit immediately to purchase a new size or style. If your new selection exceeds the credit amount, you&apos;ll simply pay the difference at checkout. Your new order will be processed as soon as the carrier scans your return.&#xA0;</strong></span></span></div><div data-block="true" data-editor="19kln" data-offset-key="c5hsu-0-0"><div data-offset-key="c5hsu-0-0"><span data-offset-key="c5hsu-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;"><strong>Note: Coupon codes and reward points cannot be applied to the Shop Now option.</strong></span></span></div><p><span style="font-size: 12px;">4 . The return link should be given to the customer: <a data-fr-linked="true" href="https://freecountry.loopreturns.com/#/" id="isPasted">https://freecountry.loopreturns.com/#/</a></span></p><div data-offset-key="c5hsu-0-0"><span data-offset-key="c5hsu-0-0"><span data-text="true"><span style="font-size: 12px;">5. Allow the customer to review the return policy here:&#xA0;</span><a data-fr-linked="true" href="https://freecountry.com/pages/return-policy" id="isPasted"><span style="font-size: 12px;">https://freecountry.com/pages/return-policy</span></a></span></span></div><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p></div><div data-block="true" data-editor="19kln" data-offset-key="5s3q3-0-0"><br></div>

What options are available when exchanging sizes or returning a product?

What is your Shipping Policy?

What is your Return Policy?

What is your Warranty Policy?

Standard hours of operation:
Monday-Friday 10:00am to 5pm EST. Please allow within 24 hour response time.

Standard hours of operation:
Monday-Friday 10:00am to 5pm EST
customersupport@freecountry.com

Back to Shop

FREE COUNTRY FAQs

Policies

What's my size?

How Do I Measure Sleeve Length?

What is a Softshell?

What is a 3-in-1 Systems Jacket?

What is a Windshear Jacket?

Do you sell liners for 3-in-1 system jackets separately?

Styles

What is the Temperature Rating of this Jacket?

3-in-1 Systems

Down and Insulated

Fleece & Softshell

Casual, Midweight & Work

Waterproof and Water Resistant

Features

How do I care for my Free Country product ?

FreeCycle® powered by REPREVE®

What is FreeCycle® powered by REPREVE®?

Super Softshell®

What is Super Softshell®?

Butter Pile

What is Butter Pile®?

Radiance

What is Radiance?

Microtech

What is Microtech?

Fabrics

Retailers

Where are Free Country products sold?

Locations

Shipping Policy

Return Policy

What should I do if I encounter a 'Label Error' message on the website?

Warranty Policy

Special Discounts

Do you offer Special Discounts?

How do I apply Free Country Reward Points toward my order?

Reward Points

Discounts

Subscribe to Free Country Email List

How do I subscribe to your email list?

Unsubscribe to our Email List

How do I unsubscribe to your email list?

Account

Payment Options

Installments

What payment options do you offer?

Payments

Bulk/Corporate Orders

Don't see your questions?

General: Don't see your question?

What should I do if I haven't received my package as per the tracking information?

How do I use a discount code that is not working on my order?

Can I exchange a product ordered in the wrong size?

Will you be restocking specific jacket styles, like the Free Cycle long super soft-shell jacket?