Need to Edit or Cancel Your Order? We Get It!We know things change! That's why we've made it simple to manage your order right after checkout.You have a 30-minute window immediately after placing your order to make edits or cancel it yourself.Here’s

<h3 data-block="true" data-editor="1cdud" data-offset-key="8f3ad-0-0" id="isPasted"><div data-offset-key="8f3ad-0-0"><span data-offset-key="8f3ad-0-0"><span data-text="true">Need to Edit or Cancel Your Order? We Get It!</span></span></div></h3><div data-block="true" data-editor="1cdud" data-offset-key="1kdp-0-0"><div data-offset-key="1kdp-0-0"><span data-offset-key="1kdp-0-0"><span data-text="true">We know things change! That&apos;s why we&apos;ve made it simple to manage your order right after checkout.</span></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="4ogmn-0-0"><div data-offset-key="4ogmn-0-0"><span data-offset-key="4ogmn-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="5fjet-0-0"><div data-offset-key="5fjet-0-0"><span data-offset-key="5fjet-0-0"><span data-text="true">You have a </span></span><span data-offset-key="5fjet-0-1"><span data-text="true">30-minute window</span></span><span data-offset-key="5fjet-0-2"><span data-text="true"> immediately after placing your order to make edits or cancel it yourself.</span></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="7klb8-0-0"><div data-offset-key="7klb8-0-0"><span data-offset-key="7klb8-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="c8ff7-0-0"><div data-offset-key="c8ff7-0-0"><span data-offset-key="c8ff7-0-0"><span data-text="true">Here&#x2019;s how to do it:</span></span></div></div><ol><li data-block="true" data-editor="1cdud" data-offset-key="c37t9-0-0"><div data-offset-key="c37t9-0-0"><span data-offset-key="c37t9-0-0"><span data-text="true">Check your inbox</span></span><span data-offset-key="c37t9-0-1"><span data-text="true"> for your Order Confirmation email.</span></span></div></li><li data-block="true" data-editor="1cdud" data-offset-key="dd05q-0-0"><div data-offset-key="dd05q-0-0"><span data-offset-key="dd05q-0-0"><span data-text="true">Click the link to </span></span><span data-offset-key="dd05q-0-1"><span data-text="true">&quot;<strong>View or Manage Order</strong>&quot;</span></span><span data-offset-key="dd05q-0-2"><span data-text="true">. You <em>may </em>need to log into your account.</span></span></div></li><li data-block="true" data-editor="1cdud" data-offset-key="a6n5t-0-0"><div data-offset-key="a6n5t-0-0"><span data-offset-key="a6n5t-0-0"><span data-text="true">From there, you can:</span></span></div></li></ol><ul><li data-block="true" data-editor="1cdud" data-offset-key="4g34a-0-0"><div data-offset-key="4g34a-0-0"><span data-offset-key="4g34a-0-0"><span data-text="true">Cancel the entire order.</span></span></div></li><li data-block="true" data-editor="1cdud" data-offset-key="1bn5b-0-0"><div data-offset-key="1bn5b-0-0"><span data-offset-key="1bn5b-0-0"><span data-text="true">Add or remove items </span></span><span data-offset-key="1bn5b-0-1"><span data-text="true">(Note: If you change the items, you will be prompted to pay any new balance before confirming the edit).</span></span></div></li><li data-block="true" data-editor="1cdud" data-offset-key="7pmmu-0-0"><div data-offset-key="7pmmu-0-0"><span data-offset-key="7pmmu-0-0"><span data-text="true">Change the shipping address.</span></span></div></li></ul><div data-block="true" data-editor="1cdud" data-offset-key="4207a-0-0"><div data-offset-key="4207a-0-0"><span data-offset-key="4207a-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="23d8r-0-0"><div data-offset-key="23d8r-0-0"><span data-offset-key="23d8r-0-0"><span data-text="true">After the 30-minute window, the order is already being processed by our warehouse, and we </span></span><span data-offset-key="23d8r-0-1"><span data-text="true">cannot</span></span><span data-offset-key="23d8r-0-2"><span data-text="true"> make any changes.</span></span></div></div><div data-block="true" data-editor="1cdud" data-offset-key="abtgq-0-0"><div data-offset-key="abtgq-0-0"><span data-offset-key="abtgq-0-0"><span data-text="true">What if it&apos;s too late?</span></span><span data-offset-key="abtgq-0-1"><span data-text="true"> Don&apos;t panic! You have two simple options:</span></span></div></div><ol><li data-block="true" data-editor="1cdud" data-offset-key="d9gh4-0-0"><div data-offset-key="d9gh4-0-0"><span data-offset-key="d9gh4-0-0"><span data-text="true">Refuse the Delivery:</span></span><span data-offset-key="d9gh4-0-1"><span data-text="true"> Simply tell the carrier that you are refusing the package upon delivery. It will be sent back to us for a full refund.</span></span></div></li><li data-block="true" data-editor="1cdud" data-offset-key="1nlse-0-0"><div data-offset-key="1nlse-0-0"><span data-offset-key="1nlse-0-0"><span data-text="true">Return it:</span></span><span data-offset-key="1nlse-0-1"><span data-text="true"> Once the package arrives, use our hassle-free return portal </span></span><a href="https://freecountry.loopreturns.com/#/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="1nlse-1-0"><span data-text="true">here</span></span></a></div></li></ol>

Can I change my shipping address or cancel my order after it has been placed?

While we do not offer direct exchanges, you can return your item and make a new purchase for the desired size or product. For returns, you can choose between a refund (minus a prepaid flat rate shipping label cost and non-refundable original shipping

<p>While we do not offer direct exchanges, you can return your item and make a new purchase for the desired size or product. For returns, you can choose between a refund (minus a prepaid flat rate shipping label cost and non-refundable original shipping fees), a store credit issued via e-mail after the return is delivered, or you can repurchase your new item immediately using the &apos;Shop Now&apos; feature. Coupon codes and reward points may not be applicable in certain cases. Please allow some time after the return is delivered to receive the new items or store credit.</p>

What options are available when exchanging sizes or returning a product?

What is your Shipping Policy?

What is your Return Policy?

What is your Warranty Policy?

Standard hours of operation:
Monday-Friday 10:00am to 5pm EST. Please allow within 24 hour response time.

Standard hours of operation:
Monday-Friday 10:00am to 5pm EST
customersupport@freecountry.com

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