What is and what is not covered with our limited warranty. Free Country wants you to be satisfied with your purchase of our outerwear products and will do its best to assist you in the unlikely event of a manufacturer’s defect.  Our limited warranty

<p data-open-accessibility-text-original="14px" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><b style="box-sizing: border-box; font-weight: 700;"><span style="font-family: Inter; font-size: 14px;">What is and what is not covered with our limited warranty</span></b></p><p data-open-accessibility-text-original="14px" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;">Free Country wants you to be satisfied with your purchase of our outerwear products and will do its best to assist you in the unlikely event of a manufacturer&#x2019;s defect. &#xA0;Our limited warranty is valid to the original product owner for one year from the date of purchase and covers defects in materials, workmanship, zippers, zipper pulls, stitching, snaps and dye bleeding that may occur under normal wear. &#xA0;Free Country will not assist with, does not warranty and is not responsible for outerwear damages caused by misuse, abuse, accidents, and the natural breakdown of materials over time or conditions that may be reasonably expected with normal wear or failure to follow care instructions.&#xA0;</span></p><p data-open-accessibility-text-original="14px" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;"><b style="box-sizing: border-box; font-weight: 700;">How to get help with your Free Country product</b></span></p><p data-open-accessibility-text-original="14px" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;">If you purchased from one of our retail partners you should go back to where you purchased the item from, for either an exchange or refund. In most cases, they will be able to help you quickly and most efficiently.&#xA0;</span></p><p data-open-accessibility-text-original="14px" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;">If you were not able to obtain any satisfaction from the retailer or if you purchased through our website</span><span style="box-sizing: border-box; font-family: Inter; font-size: 14px;">&#xA0;</span><span style="font-family: Inter; font-size: 14px;"><a href="https://www.freecountry.com/" style="box-sizing: border-box; color: var(--colorLink); text-decoration: underline; background: transparent; text-underline-offset: 2px;">www.freecountry.com</a></span><span style="box-sizing: border-box; font-family: Inter; font-size: 14px;">&#xA0;</span><span style="font-family: Inter; font-size: 14px;">please contact our Warranty Customer Service at: <a href="https://contact.gorgias.help/forms/rhqj0wtb" rel="noopener noreferrer" style="box-sizing: border-box; color: var(--colorLink); text-decoration: underline; background: transparent; text-underline-offset: 2px;" target="_blank" title="mailto:customerservice@freecountry.com">customerservice@freecountry.com</a></span></p><p data-open-accessibility-text-original="14px" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0px 0px 25px; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; text-align: start; background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 14px;">Please make sure you have the following information available:</span></p><div data-block="true" data-editor="2frsu" data-offset-key="fig8o-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul><li><div data-offset-key="fig8o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="fig8o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">A picture of the UPC number which is a 12 digit number beginning with 7904 or 194777_ _ _ __ _ located on a white label on the inseam, or if the jacket is reversible, on the inside of one of the pockets. Located near the barcode.</span></span></div></li></ul></div><div data-block="true" data-editor="2frsu" data-offset-key="5fmjj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul><li><div data-offset-key="5fmjj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5fmjj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;Photo(s) of the damaged/defective garment</span></span></div></li></ul></div><div data-block="true" data-editor="2frsu" data-offset-key="3qhtb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul><li><div data-offset-key="3qhtb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3qhtb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Copy of purchase receipt [needed to move forward with the claim]</span></span></div></li><li><div data-offset-key="3qhtb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3qhtb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">A description of the warranty issue/problem.</span></span></div></li></ul></div><p data-open-accessibility-text-original="14px" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;">In the event, we determine your item is covered under the above limited warranty, we will &#xA0;then advise you how to proceed. &#xA0;No garment will be accepted without a return authorization number. &#xA0;All garments must be laundered as per the care instructions label prior to returning. &#xA0;Garments not laundered will be returned to the sender. &#xA0;When shipping a garment to our customer service department, we strongly recommend using a service such as UPS or FedEx that provides tracking information &#xA0;and write the return authorization number on the outside of the carton. &#xA0;Free Country is not responsible for lost or stolen packages and does not pay for shipping costs.&#xA0;</span></p><p data-open-accessibility-text-original="14px" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;"><b style="box-sizing: border-box; font-weight: 700;">What we will do</b></span></p><p data-open-accessibility-text-original="14px" style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;">Upon receipt Free Country will inspect the garment and, if at its sole discretion, it determines that the problem is a result of a general manufacturing defect, we will when possible ship to you at our cost a replacement part for the defective part, along with returning your original garment. We do not repair garments nor pay for garment repairs. If the defective garment is not repairable, we will replace it with a new one. If an identical garment is not available, Free Country will replace it with a comparable style and color at our discretion. This may take approximately 3-4 weeks. During our busiest season (October through March), it may take a little longer and we appreciate your patience.</span></p><p data-open-accessibility-text-original="14px" style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;"><br></span></p><p data-open-accessibility-text-original="14px" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Inter, sans-serif, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;"><a href="https://frequentlyaskedquestions.gorgias.help/en-US"><span style="font-family: Inter;">Back to FAQs</span></a></span></p>

Warranty Policy

Standard hours of operation:
Monday-Friday 10:00am to 5pm EST. Please allow within 24 hour response time.

Standard hours of operation:
Monday-Friday 10:00am to 5pm EST
customersupport@freecountry.com

Back to Shop

FREE COUNTRY FAQs

What is your Warranty Policy?

Policies

What's my size?

How Do I Measure Sleeve Length?

What is a Softshell?

What is a 3-in-1 Systems Jacket?

What is a Windshear Jacket?

Do you sell liners for 3-in-1 system jackets separately?

Styles

What is the Temperature Rating of this Jacket?

3-in-1 Systems

Down and Insulated

Fleece & Softshell

Casual, Midweight & Work

Waterproof and Water Resistant

Features

FreeCycle® powered by REPREVE®

What is FreeCycle® powered by REPREVE®?

Super Softshell®

What is Super Softshell®?

Butter Pile

What is Butter Pile®?

Radiance

What is Radiance?

Microtech

What is Microtech?

Fabrics

Retailers

Where are Free Country products sold?

Locations

Can I change my shipping address or cancel my order after it has been placed?

What options are available when exchanging sizes or returning a product?

Shipping Policy

What is your Shipping Policy?

Return Policy

What should I do if I encounter a 'Label Error' message on the website?

What is your Return Policy?

Special Discounts

Do you offer Special Discounts?

How do I apply Free Country Reward Points toward my order?

Reward Points

Discounts

Subscribe to Free Country Email List

How do I subscribe to your email list?

Unsubscribe to our Email List

How do I unsubscribe to your email list?

Create an account

How do I create an account?

Place an order without creating an account

Can I place an order without creating an account?

Password Change

How do I change my password?

Account

Payment Options

Installments

What payment options do you offer?

Payments

Bulk/Corporate Orders

Don't see your questions?

General: Don't see your question?

What should I do if I haven't received my package as per the tracking information?