Standard hours of operation:
Monday-Friday 10:00am to 5pm EST. Please allow within 24 hour response time.

Standard hours of operation:
Monday-Friday 10:00am to 5pm EST
customersupport@freecountry.com

Back to Shop

FREE COUNTRY FAQs

FAQs

Become a member to earn points & exclusive rewards every time you shop.
It is simple and fast! 
Join the Club Today!

How do I become a Rewards Member? 

Per policy and to ensure that our customers receive their orders in a timely manner, unfortunately, we cannot edit, add on or cancel orders once they've been placed. 

However, we will try our best to work with facility management to see about getting your order canceled. 
Considering if it is not possible to cancel the order, you may reject your package with the carrier or return using the link below.

Return here

Return Policy 
Shipping Policy

Will I be able to cancel my order? 

All orders placed Monday through Friday will ship out within 1-2 business day. All orders placed over the weekend will ship out on the following Monday.
Delivery time for orders is calculated based on processing time plus shipping time:
Standard Ground Shipping (Arrives 2-8 Business Days)
2-Day Shipping (Arrives in 2 to 3 Business Days)
Standard Overnight (Arrives in 1 to 2 Business Days)
* Shipping to Alaska and Hawaii may take an additional 1-2 days.

Stay tuned! Shipping internationally is a work in progress. We want to make sure this is executed and delivered to your door properly.

Thank you for your understanding! 

Shipping Policy 


What is your return and exchange policy?

How do I choose the right size?

What is your shipping policy?

Which style is right for me?

Get more information

Fit

Styles

Features

Fabrics

Locations

Policies

Discounts

Account

Payments

Bulk/Corporate Orders

General: Don't see your question?

Get support