Standard hours of operation:
Monday-Friday 10:00am to 5pm EST. Please allow within 24 hour response time.

Standard hours of operation:
Monday-Friday 10:00am to 5pm EST
customersupport@freecountry.com

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FREE COUNTRY FAQs

We&apos;re sorry to hear about the mix-up with your order. We&apos;ll try our very best to assist. Please reach out directly to <a href="mailto:customersupport@freecountry.com">customersupport@freecountry.com</a>

We're sorry to hear about the mix-up with your order. We'll try our very best to assist. Please reach out directly to customersupport@freecountry.com.

Can I exchange a product ordered in the wrong size?

What's my size?

How Do I Measure Sleeve Length?

What is a Softshell?

What is a 3-in-1 Systems Jacket?

What is a Windshear Jacket?

Do you sell liners for 3-in-1 system jackets separately?

Styles

What is the Temperature Rating of this Jacket?

3-in-1 Systems

Down and Insulated

Fleece & Softshell

Casual, Midweight & Work

Waterproof and Water Resistant

Features

How do I care for my Free Country product ?

FreeCycle® powered by REPREVE®

What is FreeCycle® powered by REPREVE®?

Super Softshell®

What is Super Softshell®?

Butter Pile

What is Butter Pile®?

Radiance

What is Radiance?

Microtech

What is Microtech?

Fabrics

Retailers

Where are Free Country products sold?

Locations

Can I change my shipping address or cancel my order after it has been placed?

What options are available when exchanging sizes or returning a product?

Shipping Policy

What is your Shipping Policy?

Return Policy

What should I do if I encounter a 'Label Error' message on the website?

What is your Return Policy?

Warranty Policy

What is your Warranty Policy?

Policies

Special Discounts

Do you offer Special Discounts?

How do I apply Free Country Reward Points toward my order?

Reward Points

Discounts

Subscribe to Free Country Email List

How do I subscribe to your email list?

Unsubscribe to our Email List

How do I unsubscribe to your email list?

Create an account

How do I create an account?

Place an order without creating an account

Can I place an order without creating an account?

Password Change

How do I change my password?

Account

Payment Options

Installments

What payment options do you offer?

Payments

Bulk/Corporate Orders

Don't see your questions?

General: Don't see your question?

What should I do if I haven't received my package as per the tracking information?

How do I use a discount code that is not working on my order?

Will you be restocking specific jacket styles, like the Free Cycle long super soft-shell jacket?

Can I exchange a product ordered in the wrong size?Updated 7 months ago