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Standard hours of operation:
Monday-Friday 10:00am to 5pm EST
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FREE COUNTRY FAQs

<p>We cannot guarantee restocks of specific jacket models, such as the Free Cycle long super soft-shell jacket, but we do suggest checking back after a few weeks. Be sure to sign up for our newsletter to stay informed about product updates, launches, and restocks, as well as to receive special offers and incentives.</p>

We cannot guarantee restocks of specific jacket models, such as the Free Cycle long super soft-shell jacket, but we do suggest checking back after a few weeks. Be sure to sign up for our newsletter to stay informed about product updates, launches, an

Will you be restocking specific jacket styles, like the Free Cycle long super soft-shell jacket?

What's my size?

How Do I Measure Sleeve Length?

What is a Softshell?

What is a 3-in-1 Systems Jacket?

What is a Windshear Jacket?

Do you sell liners for 3-in-1 system jackets separately?

Styles

What is the Temperature Rating of this Jacket?

3-in-1 Systems

Down and Insulated

Fleece & Softshell

Casual, Midweight & Work

Waterproof and Water Resistant

Features

How do I care for my Free Country product ?

FreeCycle® powered by REPREVE®

What is FreeCycle® powered by REPREVE®?

Super Softshell®

What is Super Softshell®?

Butter Pile

What is Butter Pile®?

Radiance

What is Radiance?

Microtech

What is Microtech?

Fabrics

Retailers

Where are Free Country products sold?

Locations

Can I change my shipping address or cancel my order after it has been placed?

What options are available when exchanging sizes or returning a product?

Shipping Policy

What is your Shipping Policy?

Return Policy

What should I do if I encounter a 'Label Error' message on the website?

What is your Return Policy?

Warranty Policy

What is your Warranty Policy?

Policies

Special Discounts

Do you offer Special Discounts?

How do I apply Free Country Reward Points toward my order?

Reward Points

Discounts

Subscribe to Free Country Email List

How do I subscribe to your email list?

Unsubscribe to our Email List

How do I unsubscribe to your email list?

Create an account

How do I create an account?

Place an order without creating an account

Can I place an order without creating an account?

Password Change

How do I change my password?

Account

Payment Options

Installments

What payment options do you offer?

Payments

Bulk/Corporate Orders

Don't see your questions?

General: Don't see your question?

What should I do if I haven't received my package as per the tracking information?

How do I use a discount code that is not working on my order?

Can I exchange a product ordered in the wrong size?

Will you be restocking specific jacket styles, like the Free Cycle long super soft-shell jacket?Updated 7 months ago