- What is your return and exchange policy?
- Will I be able to cancel my order?
- What is your shipping policy?
- How do I choose the right size?
- Which style is right for me?
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What should I do if I haven't received my package as per the tracking information?
We understand the concern when a package is marked as delivered but hasn’t arrived. We recommend waiting an additional range of days as sometimes tracking may show as delivered prematurely. In the meantime, check with neighbors, doormen, or in garage
How do I use a discount code that is not working on my order?
If you encounter issues when applying a discount code to your purchase, please note that discount codes are not applicable on Final Sale/Clearance, Deal of the Day/Week and Pick of the Day styles. However, you may use the discount code for any styles
Can I exchange a product ordered in the wrong size?
We're sorry to hear about the mix-up with your order. We'll try our very best to assist. Please reach out directly to [email protected]
Will you be restocking specific jacket styles, like the Free Cycle long super soft-shell jacket?
We cannot guarantee restocks of specific jacket models, such as the Free Cycle long super soft-shell jacket, but we do suggest checking back after a few weeks. Be sure to sign up for our newsletter to stay informed about product updates, launches, an
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